COVID-19

Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 8 backup facilities in the US and Europe, and we're looking for more options.

We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU branches are operating as normal. All branches are practicing extra safety measures.

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and Post process the orders, which takes an additional 20-25 business days in US and 9-12 business days in EU.

You can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders.  

We're especially seeing longer delays for shipments flying from Europe to Canada and Australia. There's a holdup in Frankfurt, one of the main shipping hubs in Europe. If you have an order that's taking a long time, it's likely waiting in line for a cargo plane. Because of the long delays, we're no longer fulfilling orders to Canada and Australia in Europe.

We're also disabling Express and Overnight shipping methods for domestic and international orders from the US as our carriers can't guarantee fast delivery.

We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

As of May 15, the average delivery time for orders from our European facility to the US is 15 days. This time frame may change; we'll post updates here. 

Right now, we're seeing longer delays for orders going from Europe to Canada and Australia, as there are long queues at the major international shipping hub in Frankfurt. If you have an order taking a long time to ship, it's likely waiting in line for a cargo plane. 

Moving forward, we're routing Canadian, as well as Australian, orders to North Carolina to avoid long shipping delays. Orders currently waiting for fulfillment have already been routed to NC.